Privacy Policy

At Nikamoda Trading, we place the highest importance on the handling, confidentiality, and security of your personal data.
This Privacy Policy is intended to provide you with clear, simple, and complete information about how we process the personal data you provide to us, or that we may collect while you browse our website, how this data may be shared with third parties, and your rights and options for controlling your personal information and protecting your privacy.
Nikamoda Trading, a company duly organized under the laws of the United Arab Emirates, is the data controller for the personal data collected via the website, in accordance with the applicable data protection regulations, in particular Regulation (EU) 2016/679 (the "GDPR").

What is Personal Data?

Personal data refers to any information related to an identified or identifiable individual. This includes, but is not limited to, your name, date of birth, customer number, order number, photographs, and similar identifiers.

When Do We Collect Your Personal Data?

We may collect your personal data when you:

• Place an order through our website
• Join our loyalty program
• Subscribe to receive marketing communications via email, phone, SMS, or postal mail
• Participate in customer satisfaction surveys or feedback forms
• Interact with us on our official social media pages or when we reuse your publicly posted content
• Contact our customer service team
• Request information from us
• Register for one of our events
• Browse our website using cookies or similar technologies, or click on one of our advertisements.

What Personal Data May We Collect?

In the context of the services we offer, we may collect certain types of data directly from you via electronic forms or written formats.
This may include:

• Your personal details (e.g., name, date of birth)
• Your contact information (e.g., email, phone number, mailing address)
• Your preferences related to our products or website (e.g., language selection)
• Order information, delivery tracking, and payment details
• Information you provide to our customer service team
• Your banking information when you place an order through our website

Required fields are marked with an asterisk (*) on all data collection forms. If these mandatory fields are not completed, we may be unable to fulfill your request or provide the requested service. All other fields are optional and help us better understand and serve you.
We may also collect data related to your purchase history, such as product types and quantities, and information on how you navigate our website (e.g., pages visited, links clicked). Some of this data is collected via cookies placed in your browser during website visits.

Why Do We Collect and Use Your Personal Data?

Nikamoda Trading processes your data for the following purposes:

• To allow you to create and manage a customer account on our website
• To process and manage your online orders and deliveries
• To secure online transactions, prevent fraud and payment incidents, and manage debt recovery
• To handle customer service requests and complaints
• To manage our loyalty program
• To optimize customer relationships and personalize services
• To offer tailored services and improve product offerings
• To conduct statistical analysis and improve our sales, marketing, and operations
• With your consent, to send you information about our offers, news, and events
• To manage your participation in events you sign up for.

What Is the Legal Basis for Processing Your Data?

Nikamoda Trading processes your personal data based on:

• Contractual necessity – to fulfill a purchase or service agreement, including order tracking and account management
• Legitimate interest – for marketing management, fraud prevention, and digital security
• Consent – for marketing communications and the use of cookies

Who Has Access to Your Personal Data?

Your data is processed by authorized personnel at Nikamoda Trading. Access is restricted to employees who require it for business or legal reasons.
We may also share your data with:

• Subsidiaries and affiliates of Nikamoda Trading
• Internal departments acting as data processors
• Service providers and subcontractors (e.g., website hosting, maintenance, payment services, logistics, customer service, and marketing)

Certain third-party partners may act as independent data controllers and have their own privacy policies. Examples include:

• Facebook: Privacy Policy
• Google: Privacy Policy
• Instagram: Privacy Policy
• TikTok, Snapchat, Bing, Pinterest, Twitter – see respective websites for their policies

For example, Nikamoda Trading uses Stripe.com as a payment service provider.
We may also disclose your personal data to comply with legal obligations or respond to official legal requests.

International Data Transfers

Some data recipients may be located outside the European Economic Area, including in the United States and Canada.
Such data transfers are conducted with appropriate safeguards (e.g., contractual clauses and technical measures) that comply with applicable data protection laws.

How Long Do We Retain Your Data?

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with legal, tax, or accounting requirements.

What Are Your Rights and How Can You Exercise Them?

In accordance with GDPR and other applicable laws, you have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Object to the processing of your data for legitimate reasons
• Restrict or request portability of your data where applicable

To exercise these rights, please contact us via email at nikamodae@gmail.com or on WhatsApp: +971 58 673 8105 and provide proof of identity. You may unsubscribe from our marketing communications at any time using the unsubscribe link found in every email we send.